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Awards, standards and accreditations

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Sell more to your existing customers

It's five times more expensive to win a new customer than sell to an existing one. This video looks at ways of encouraging customers to buy more from you, including sales promotions and cross-selling.

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Apply for accredited certification

Find out what's involved in achieving a recognised quality standard
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Benefits of meeting industry standards

Improve credibility, increase efficiency and quality and stand out in the market
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Find out about award schemes

The Queen's Awards for Enterprise and other local and national industry awards
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Licences and permits you may need as a growing business

Find out if you need to apply for new licences or make changes to existing ones
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Quality management standards guide

Understand the benefits of a quality management system (QMS), different standards, how to implement one and how to achieve certification against a quality standard.

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“Implementing a QMS changed our business for the better”

Senior administration manager Angela Hayhurst explains how Hazel House Care Home Ltd implemented a quality management system (QMS) when it decided to pursue ISO 9001 certification. Her top tips are to set clear objectives, be committed and keep things simple.

Read Angela's experience

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Definitions of standards products

Recognise the many available types of national, international and European standards products.
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ISO standards

Search a database of international standards.
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Accredited certification bodies

Access a list of certification bodies accredited for issuing certification to different standards.
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